Returns & Exchange

All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

Customers are encouraged to e-mail us at for enquiry or check the respective measurements for each area before confirming you can fit in the item.

Sizing issue such as cannot fit in, too big or too tight or too short or long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size is not what you should expect or should be able to fit in when it is smaller or bigger than it is perceived.

Measurements stated may vary 0.5"-2" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.

Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to reassure your doubts. Generally, our illustrated items are 85% similar to the actual item.

What is an unsatisfactory item?

    - Item in the wrong colour or size.
    - Item with manufacturing defect
    - Wrong item that was not in order

Please note:

   - The item is your responsibility until it is returned us. It must be returned to us in its original condition.
   - The item must be returned to us within 7 days of receipt.
   - An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’. Material and quality issues are not considered defects and is subjective.
   - A manufacturing defect does not include stray threads or removable dirt.
   - If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after washing the item or wearing the item)

Note: We strictly do not allow Return/Exchange/Refund for Lingeries & Shoes under any circumstances.

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

Postages for returning will be borne by us, the seller only if items send previously is defects or wrong item send.

If the new piece of item is not available for exchange you will be refunded the amount of the item paid after any discount applicable (if any) from the price paid or exchange for another item.